Frequently Asked Questions
Everything you need to know before you travel with us.
How do I book a OUTRIGGER Fiji airport transfer?
Bookings must be made at least 48 hours before your scheduled arrival. Call Rosie Holidays on +679 9994377 or email customercare@rosiefiji.com with your full flight details, number of passengers and luggage, and your OUTRIGGER Fiji Beach Resort reservation reference.
Where do I meet my driver at Nadi Airport?
Your Rosie Holidays driver will be waiting in the arrivals hall at Nadi International Airport (NAN) holding a sign with your name and the OUTRIGGER Fiji Beach Resort logo. Drivers track every flight in real time, so late arrivals are covered at no extra cost.
How long is the transfer from Nadi Airport to OUTRIGGER Fiji?
The transfer from Nadi International Airport to the OUTRIGGER Fiji Beach Resort takes 1 hour and 10 minutes to 1 hour and 30 minutes depending on traffic. The resort is located 77 km away along the scenic Queen's Highway.
What transfer options are available?
Two options: a Private Premium Transfer (4-seat luxury SUV such as a Toyota Prado) from FJD 483, and a Shared Coach Transfer (22-seater air-conditioned coach shared with other OUTRIGGER guests) from FJD 130 per seat.
Are the vehicles air-conditioned and do they have WiFi?
Yes. Every Rosie Holidays vehicle servicing OUTRIGGER Fiji is fully air-conditioned and offers complimentary onboard WiFi. Vehicles are no more than 4 years old and meet OUTRIGGER quality and safety standards.
Can I request a child seat?
Yes, child and booster seats are available on request at no extra cost. Please specify the child's age and weight when booking so the correct seat can be fitted.
What is the cancellation policy?
Cancellations made more than 48 hours before the scheduled pickup are refundable. Within 48 hours, charges may apply. Contact customercare@rosiefiji.com to amend or cancel a booking.
Who operates the OUTRIGGER Fiji VIP Transfer service?
The service is operated by Rosie Holidays, Fiji's leading licensed ground operator, on behalf of OUTRIGGER Fiji Beach Resort. Drivers are trained on OUTRIGGER service standards and all vehicles are Jaltest-certified for safety.
What happens if my flight is delayed or arrives early?
Our team monitors incoming flights and adjusts pickup times to match your actual arrival, so your driver is waiting whether your flight is early or delayed. There is no extra charge for standard flight delays.
Are wheelchair-accessible transfers available to OUTRIGGER Fiji?
Yes. Wheelchair-accessible vehicles can be arranged on request. Please note your accessibility requirements at the time of booking, or contact customercare@rosiefiji.com in advance so we can assign a suitable vehicle.
How much luggage can I bring on the transfer?
Standard bookings accommodate one large suitcase and one carry-on per passenger. If you are travelling with excess baggage, golf clubs, or surfboards, let us know at booking so we can allocate a vehicle with adequate space.